Any Questions?

If the answer to your question is not on this page, please contact our account managers.

You get access to our scalable cloud infrastructure including hosting, incremental daily backups on two continents, email integration, top notch security , 24/7 monitoring and a control center to manage your Odoo environment. Your Odoo instance is upgraded on demand to benefit from new features at your convenience.

You get access to our support by email or live chat in application. Our support teams are available from Monday to Friday, 24/5, in English and French.

A user is defined as an employee or a supplier who has or will have access to Odoo in create and/or edit mode. External users (such as clients or suppliers who are portal users) are not counted in the number of users. For example:

  • An employee who reports their expenses or timesheet is counted as a user;
  • A third party accountant who uses Odoo to work on your numbers will be counted as a user;
  • Customers and suppliers that have access to their invoices on-line will NOT be counted as users;
  • Visitors to the Odoo website will NOT be counted as users.

When using Odoo Online, you can download a backup of your database at any time through the control center. You own your data!

Our cloud infrastructure runs on the latest version of Odoo with regular upgrades. On-premise users must use the latest stable version of Odoo. If you would like to switch from Odoo Online to Odoo On-Premise, the best time to make this change is immediately following the release of the newest stable version.

Odoo also provides a service to help you switch from Odoo On-premise to Odoo Online free of charge if your local database uses the latest stable version. For more details or questions, please feel free to contact us.